Job Description

Shaping the Future of Logistics- Your Career Starts at Röhlig

Whether it’s sea freight, air freight, or contract logistics, at Röhlig Logistics you’ll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we’ve built our reputation on reliability and trusted partnerships.

Röhlig USA is a global freight forwarder specializing in air, ocean, and contract logistics.

We deliver customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success.

We are looking for a highly detail-oriented Air Export Operator to support our expanding operations team.

What you will do:

Increasing Branch Profits

• Utilize discretion and independent judgment to engage vendors to increase margin on each shipment.
• Utilize discretion and independent judgment to ship goods using the most efficient, cost-effective route to increase margin on each shipment.
• Discretion to engage vendors.
• Management of vendors.
• Negotiate rates with shipping vendors.
• Employee profit and loss on each shipment will be analyzed.
• Overall management of desk to maximize profit.

Financial and Accounting Responsibilities

• Resolve Export accounting issues related to forwarding cost/payment, overseas invoicing, free domicile.
• Process Air freight debtors & creditors in an expeditious manner by verifying they are correct prior to passing them to accounts for payment. Provide any supporting documentation for overdue payments.
• Ensure the department (cost center) achieves its financial and quality objectives.

Coordinating Operations with Airfreight Exports

• Ensure support documentation is available and correct.
• Book freight with Airlines and consolidators and obtain freight rates.
• Arrange to pick up on behalf of the client/agent as required.
• Registration of shipments.
• Accurate completion of airway bills.
• Operate customs exit systems ensuring relevant input data is recorded for obtaining E.C.N clearance.
• Reporting to customs when required.
• Ensure timely delivery to carrier’s consolidators and packing depots. Cost invoicing and collection of correct charges.
• Ensure compliance with all regulations prescribed by USA customs/IATA/TSA.

Client and Supplier Management

• Keeps record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.
• Regularly review reports to refine and improve services to the customer.
• Review quotes and records rates to clients and prospective clients.
• Manage allocated customers using established tools (e.g activity reports) to achieve and exceed targets.
• Trace orders and ensure that information affecting arrival or dispatch is communicated to customers (internally and externally) or their agents.
• Keep informed of competitor activities and industry trends; attend industry-related functions and seminars when required.
• Deploy information about all contact with customers and supplies to all parties.

What you bring:

• High school graduate: some college preferred
• Knowledge of related computer applications
• Familiar with basic freight forwarding procedures
• Two - three years of previous AE experience
• Exceptional customer services skills
• Attention to detail
• Excellent Time management and problem-solving ability
• Able to meet deadlines
• Shows professionalism while remaining calm under pressure
• Customer focused Excellent Communication skills
• Team orientated
• Desire to learn Ocean Exports

What we offer you:

At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That’s why we offer a competitive benefits package designed to empower you both personally and professionally:

• Comprehensive Medical, Dental, and Vision Insurance – Keeping you and your family healthy is our priority.
• 401(k) Plan with Company Match – We’re invested in your future and help you save for retirement.
• Generous Paid Time Off (PTO) – Whether you’re planning a vacation, taking care of personal needs, or just need a mental health day, we’ve got you covered.
• Supportive Work Environment – From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.

If you’re looking for a workplace where your contributions matter and your well-being is supported, we’d love to have you on board.

Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You’ll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we’re committed to helping you build a long-term career while maintaining a healthy work-life balance — because we believe success is best achieved together.

Apply now and shape the future of logistics with us!

For further information about the position or the application process, please reach out to:

Mark Aulisio

Talent Acquisition Manager

mark.aulisio@rohlig.com

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