Job Description

About the Company

We are seeking an experienced and hands-on Import Operations Manager to lead import operations at a logistics organization based in Torrance, California. This role is ideal for a practical leader who can oversee teams while remaining actively involved in day-to-day import operations.

About the Role

Lead air (approx. 60%) and ocean (approx. 40%) import operations. Maintain visibility and control over the entire import process, from pre-alert through final delivery. Balance people management with approximately 50% hands-on operational involvement.

Responsibilities

• Manage and develop the import operations team, overseeing daily workflows
• Oversee end-to-end import operations, coordinating with carriers, customs brokers, truckers, and warehouses
• Ensure full compliance with U.S. Customs and Border Protection (CBP) regulations
• Provide hands-on support for complex shipments, escalations, and peak-volume periods
• Serve as a key point of contact for major accounts, including Japanese and U.S.-based clients
• Monitor operational costs, billing accuracy, and vendor payments

Qualifications

• 10+ years of import operations experience within freight forwarding or logistics
• 3+ years of management or supervisory experience
• Strong understanding of the full import logistics flow (beyond customs entry alone)
• Experience with industrial cargo such as electronics, automotive parts, or machinery preferred
• Business-level English required; Japanese language skills are a strong plus
• Proficiency with logistics systems (e.g., CargoWise) and Microsoft Office

Required Skills

• U.S. Customs Broker License (CHB) highly preferred
• Licensed candidates may be considered for the higher end of the compensation range

Pay range and compensation package

Salary Range: Approximately $80,000 – $120,000, commensurate with experience and qualifications. Stable, collaborative environment with a hands-on leadership culture and long-term career growth.

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